FAQ
SHIPPING FAQ
How long does it take to ship my order?
We dispatch online orders within 1 - 3 business days after purchase date.
What countries do you ship to?
We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, most European countries that are in the EU, and slected countries within the Asia Pacific region.
What if I don't see my country listed?
If you do not see your country listed as an option, please contact us to check if we are able to ship to your country.
What are your shipping rates?
AUSTRALIAN SHIPPING
$10 Flat Rate Standard Shipping - for orders below $99
Free Standard Shipping - orders over $99
Standard Shipping Australia with tracking
Delivery time is estimated at 3-10 business days after dispatch
Remote areas may take longer
Express Shipping Australia - $16.50 - $22.00
Faster delivery within the Express Post delivery network
Estimated delivery times 2 - 6 business days after dispatch
Remote areas may take longer
INTERNATIONAL SHIPPING PRICES
Standard or Express Shipping price is calculated at checkout
Rates determined by location and products ordered
All international orders are sent with tracking
USA Standard Shipping - USD $7.00 - $12.00
USA Express Shipping - USD $20.00 - $28.00
Canada Standard Shipping - CAD $15.00 - $20.00
Canada Express Shipping - CAD$25.00 - $35.00
UK Standard Shipping - UK $11.00 - $15.00
UK Express Shipping - UK $18.00 - $25.00
NZ Standard Shipping - NZ $20.00 - $28.00
NZ Express Shipping - NZ $30.00 - $35.00
Europe & Asia Rates - displayed at checkout
Countries we ship to
United States, Canada, UK, New Zealand
Selected European countries within the EU
Selected countries within the Asia / Pacific region.
If you don't see your country as a shipping option you may contact us to see if delivery is possible to your country.
What is the average shipping time?
Estimated delivery times are as follows -
Standard Parcel Post within Australia - 3 - 10 business days*
Express Post within Australia - 2 - 6 business days*
International Express - 3 -12 days*
* These are estimates provided by Australia Post and depend on location and may take longer if there are delays dus to COVID, extreme weather and other factors, which are out of our control.
ORDERS
When will my order ship?
We aim to dispatch all orders within 1 - 3 business days after the purchase date
How do I track my order?
You will be emailed a tracking number once your order has been dispatched.
What is your Return & Refund Policy?
Our refund and returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We do not offer returns for the reason of change of mind, unless previously arranged with Kirsten Katz, so please choose carefully.
In the unlikely event of a faulty item that was damaged during transit or if you receive the wrong item, please contact us immediately
You can view our Return & Refund Policy here
Do you have a Privacy Policy?
You can view our Privacy Policy here